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eLearning Course

This is a course I created as part of my portfolio. Here are the details I used as reference for this course:

Tools used: Adobe Captivate, Pixabay (images), Canva (Images), MS Excel (Storyboard)

Storyboard model used: ADDIE

Client: William Shakesbeer Bar and Restaurant (Fictional client)

The Brief:

  • William Shakesbeer has several locations serving their craft beers with a varied service level and product knowledge, which is worrying management due to customer complaints.
  • Employees work different shifts and so are not always onsite to attend product knowledge training.
  • The company is experiencing high turnover of staff, so there is not a lot of historic knowledge from staff.
  • They are looking to have a product guide to help staff upskill but also be able to reference if a customer asks about different craft beers that they have.

What Needs Creating:

  • A 5-10 min example of a learning resource to help upskill and be easily referenced by staff for the different beers they have available.
  • Needs to be interactive and visually engaging.
  • Write out short product descriptions for 5 different beers, including what makes them unique. (Be creative)
  • The course is being used on mobiles mainly, so design the user interface with that in mind to be quick and simple to use.

Who Are the Learners:

  • Bar staff aged between 18 to 41
  • Learners will be taking the learning resource via mobile and need it to be as quick to access as possible.
  • This is not mandatory, but the owners would like to know who is using the learning and how/if it has improved the issue of consistent service at their different locations.
  • This needs to be able to provide them with an answer to a question but also the option to gain further information should they wish.

Branding:

  • Company logo
  • Font: Times New Roman
  • Brand images provided
  • Brand colours: #FFFFFF, #3C4A9E, #000000